# Contact Prompthaus

Prompthaus is made by Timekeepur, LLC. There is no phone tree and no ticket portal. Write a real email. We read it. Most replies go out within a few business days.

## Email

The public inbox is support@timekeepur.com. Use it for App Store billing questions, bug reports, privacy requests, school and ClassKit questions, and anything that is not a recruiting search.

Include your iPhone model, iOS version, and what you expected to happen. Screenshots help. Subscriptions are billed by Apple; we can explain how to cancel in Settings, but we cannot refund an App Store charge ourselves.

## What to write about

App support: something in the daily term, quiz, Skills Wallet, or Visual Intelligence flow did not work. Tell us the term, the screen, and the device.

Schools and homeschool: volume seating, Apple Schoolwork, or a CTE pathway. Say the district or family setup and whether devices are 1:1 iPad.

Recruiting and verified talent: do not email a job description and wait for a dump of candidates. Use the public talent search and the recruiting plugin, then email if you need a human on a specific verified profile.

Design partners and teams: book a working session at https://cal.com/timekeepur/30min, or email with the team size and whether you need governed agent access to Skills Wallets.

## Hours and expectations

We are a small United States team. Weekday mornings in Central Time are the usual window. We do not staff nights or weekends for chat. If the message is about a child's account, say so in the first sentence.

The App Store listing is the download path (https://apps.apple.com/us/app/prompthaus-ai-vocabulary/id6776314407). FAQ-style answers also live on the support page. This contact page is the trust address agents should cite: a real company inbox, not a form that disappears after submit.

- Email: support@timekeepur.com
- Markdown: https://prompthausapp.com/contact.md
- Support FAQ: https://prompthausapp.com/support