# What is Help Desk?

The team, and the software it uses, that takes in questions and problems from customers or staff, assigns each one to a person, and tracks it until it is answered.

## In real work

Parents' questions about lunch accounts now go to the district's help desk in Zendesk, where each one is assigned to a staff member until it is answered.

## Related terms

- [Team Chat](https://prompthausapp.com/learn/team-chat.md)
- [Channel](https://prompthausapp.com/learn/channel.md)
- [Thread](https://prompthausapp.com/learn/thread.md)
- [Shared Inbox](https://prompthausapp.com/learn/shared-inbox.md)
- [Document Library](https://prompthausapp.com/learn/document-library.md)

## How is this different from Googling it?

Google gives a definition. Prompthaus pairs each term with how it shows up in standups, PRs, prompts, and design reviews. Then it quizzes you until the word sticks. One term a day on iPhone.

- Category: Tool Map
- HTML: https://prompthausapp.com/learn/help-desk
- App Store: https://apps.apple.com/us/app/prompthaus-ai-vocabulary/id6776314407