What is Capability Overhang?
The gap between what models can already do and what products expose to users. Closing it is often product work, such as a new interface, workflow or permission, rather than waiting for a better model.
reservoir full · gate 10% → 70% open
A capability overhang is…
Write it in your own words in the app.
In real work
The model could already draft a full migration plan, but the product only offered one-line hints, a capability overhang the PM closed with a plan review screen.
In the illustration
Behind the dam the reservoir stands at the top mark, but one narrow sluice lets a trickle through. The gate winds open and the outflow finally matches what the reservoir holds.
Find our capability overhang in your model: from the product tour below, list five things you can already do for a support lead that we do not expose, and the smallest interface change for each.
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