Clinical Informatics

What is Inbox Burden?

The pile of messages, results, and refill requests that pull clinicians into after-hours EHR work.

inbox spills past 5 pm

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In real work

Inbox burden fell after routing routine refills to the pharmacy team.

In the illustration

Messages, results and refill slips stream into the pigeonholes faster than they empty; as the clock passes 5, the overflow tips into the after-hours tray.

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