What is Integration?
A connection between two tools, often a ready-made one you switch on, so information moves between them by itself, like web form entries appearing in your CRM without retyping.

form → CRM · no retyping
An integration lets two tools…
Write it in your own words in the app.
In real work
Thanks to the integration between Microsoft Teams and SharePoint, files posted in a Teams channel are saved to the team's document library.
In the illustration
A form slip drops into the form box, slides through the coupling and comes out as a new card in the card file; no hand touches it on the way.
Compare integration options in your workspace for our donation form and email list: what moves between them, how often, and what still needs a person.
Try it now
The fastest way to learn a word is to use it. Open this line in the agent you already work in and watch what it does. Change the tool to the one you use.
Go further
01Practice
Make it stick
One term a day, a short quiz, and sentence practice that checks your own words.
02Verify
Prove you know it
Pass the quiz and keep it in a Skills Wallet you can share with anyone who needs proof.
03Career
Find the work that uses it
See which roles lean on this vocabulary, and what they pay in year one.





