What is Shared Inbox?
One email inbox, such as info@ or help@, that several people read and answer together, so messages from the public do not depend on one person being at work.

1 address · 3 people answer
A shared inbox is…
Write it in your own words in the app.
In real work
Three staff read the shared inbox for info@ in Outlook, so a question about room rentals still gets an answer when the manager is on vacation.
In the illustration
Letters drop through the info@ slot into the shared tray; the nearest of three staff takes the top one, and the reply goes back out through the same slot, signed info@.
Sort this week's shared inbox messages in your workspace into donations, volunteering and press, draft a reply for each, and flag any older than two days.
Try it now
The fastest way to learn a word is to use it. Open this line in the agent you already work in and watch what it does. Change the tool to the one you use.
Go further
01Practice
Make it stick
One term a day, a short quiz, and sentence practice that checks your own words.
02Verify
Prove you know it
Pass the quiz and keep it in a Skills Wallet you can share with anyone who needs proof.
03Career
Find the work that uses it
See which roles lean on this vocabulary, and what they pay in year one.





