Tool Map

What is Shared Inbox?

One email inbox, such as info@ or help@, that several people read and answer together, so messages from the public do not depend on one person being at work.

1 address · 3 people answer

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A shared inbox is…

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In real work

Three staff read the shared inbox for info@ in Outlook, so a question about room rentals still gets an answer when the manager is on vacation.

In the illustration

Letters drop through the info@ slot into the shared tray; the nearest of three staff takes the top one, and the reply goes back out through the same slot, signed info@.

Use it in a prompt

Sort this week's shared inbox messages in your workspace into donations, volunteering and press, draft a reply for each, and flag any older than two days.

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